Duration – 1 day

Course Objectives



Assertiveness vs. Passive & Aggressive behaviour


Body Language and Tone of Voice

Verbal Structure

Assertiveness skills

Communication Styles

Improving communication effectiveness

Handling difficult situations

Approaches to conflict handling

Five steps to resolving difficult situations

Influencing Skills


Programme :

The foundations of assertiveness

Increase your communication effectiveness

Effective listening and questioning skills

Managing difficult situations

Produce an influencing action plan

Prerequisites :A good working knowledge of English.

[wp_cart:Communicating and Influencing Skills:price:350.00:end]

What you receive:

  • Complete package for running 1 day “Communicating and Influencing Skills” seminars
  • Powerpoint training slides
  • Printable trainees handbooks
  • Full trainer handbook with step-by-step instructions for running the course
  • Activities and ice-breakers
  • Self-evaluation sheets for trainees
  • Training activity handouts
  • Pricing policy for your training seminars
  • Printable trainees feedback for trainer sheets
  • Marketing materials for your courses
  • Licence to use the package for one trainer
  • E-mail support to help you run great seminars

All of this for the one-time price of 350€ !

As soon as your payment is received through Paypal, we will send you the complete package – within one working day.

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